Everything you need to know before joining as a Member
Get Charlie Business Club
Programme Overview
What We Expect
Valid Qualifications
Relevant trade qualifications or demonstrated experience in your service areas.
Insurance Coverage
Current public liability insurance with a valid policy for the duration of your engagement.
Professional Conduct
Punctuality, clear communication, and quality workmanship on every job.
Compliance
Adherence to all applicable health and safety regulations and industry standards.
Fee Structure
Full details of the membership fee, lead administration fee, and all other applicable terms are outlined in the Information Memorandum.
Onboarding Process
1
Create Your Account
Sign up with your email and set a password. Verify your email address.
2
Complete Your Profile
Provide your company details, service areas, and qualifications.
3
Review the Information Memorandum
Read and acknowledge the Information Memorandum, Code of Conduct, and Code of Ethics.
4
Upload Your Documents
Upload your insurance policy, photo ID, address verification, and any trade certificates.
5
Application Review
Our team verifies your credentials and documentation. This typically takes 1-3 business days.
6
Payment Setup
Once approved, set up your payment method to start receiving jobs.
7
Start Receiving Jobs
You are now an active Member. Job leads will be matched to your profile.
The Get Charlie Business Club connects qualified tradespeople with homeowners and businesses seeking reliable services across New Zealand. As a Member, you'll receive job leads matched to your skills, location, and availability.
We handle customer acquisition and lead matching — you focus on delivering quality work and growing your business.
Get Charlie Member FAQ
1. Is this a franchise?
No. The Get Charlie model is not a franchise.
Members operate independent businesses and simply purchase access to the Get Charlie platform, lead generation, and support infrastructure.
You retain control over how you run your business.
2. Do I get an exclusive territory?
No.
The platform does not provide exclusive territories. Work opportunities are distributed based on:
- geographic proximity
- availability
- service capability
- lead conversion performance
Multiple Members may operate within the same area.
3. What does Get Charlie Business Club membership give me access to?
Membership provides access to:
- the Get Charlie platform
- customer leads and local work opportunities
- business mentoring and operational guidance
- preferred supplier opportunities
- training and development resources where available
It is essentially business infrastructure and lead generation support.
4. How much does it cost to join?
Full details of the membership fee, lead administration fee, and all other applicable terms are set out in the Information Memorandum.
5. What happens if I leave early?
Just 30 days’ written notice is required.
6. Am I required to accept every lead?
No.
You can choose which leads to accept, but Members are expected to maintain a minimum 50% conversion rate from accepted leads into completed work.
This helps ensure quality service delivery across the platform.
7. Can I run my own business outside Get Charlie?
Yes.
You remain an independent business owner and may continue operating other work or businesses.
However, you must not breach intellectual property, confidentiality, or customer non-circumvention rules related to the platform.
8. What insurance or compliance do I need?
Members must maintain:
- Public Liability Insurance of at least $1,000,000
- any trade certifications required for their services
- compliance with local regulations and safety standards
You are responsible for your own taxation, staffing, and equipment.
9. Does Get Charlie guarantee work or income?
No.
Get Charlie provides lead generation and platform infrastructure, but it does not guarantee a minimum volume of work or income.
Your results will depend on:
- responsiveness to leads
- quality of service
- customer satisfaction
- conversion rates
Get Charlie Support & Involvement
11. What support does Get Charlie provide to Members?
Get Charlie provides business infrastructure and operational support, which may include:
- access to the service platform and lead distribution system
- business mentoring and operational guidance
- training resources and development programs
- support with business growth and service standards
- access to preferred supplier or wholesale purchasing opportunities
The goal is to help Members build sustainable independent businesses.
12. Does Get Charlie provide training?
Yes.
Members may receive access to:
- business mentoring
- operational guidance
- service delivery best practices
- business development resources
Training may be delivered through online resources, meetings, or mentoring sessions where appropriate.
13. Are there regular meetings or collaboration sessions?
Yes.
Get Charlie may organise regular team meetings or collaboration sessions to:
- share operational updates
- discuss service improvements
- provide mentoring and guidance
- build a collaborative Member community
Participation helps maintain quality and alignment across the platform.
14. Does Get Charlie help with supplier pricing?
Where possible, Get Charlie may facilitate preferred supplier relationships or wholesale purchasing opportunities.
This can help Members benefit from:
- bulk purchasing advantages
- better pricing on materials, equipment, or supplies
- access to recommended suppliers
These arrangements are designed to support operational efficiency for Members.
15. How does Get Charlie support community involvement?
Get Charlie encourages Members to participate in community engagement initiatives, which may include:
- community service activities
- special promotional service offers
- participation in community-focused programs
These initiatives help build local trust, brand recognition, and positive social impact.
16. Does Get Charlie help with marketing?
The platform generates service leads and customer enquiries, which is the primary form of marketing support.
In addition, Get Charlie may provide:
- platform-driven customer acquisition
- brand exposure through the Get Charlie platform
- marketing resources or campaigns where appropriate
Members may also conduct their own independent marketing activities for their businesses.
17. Can Members provide feedback to improve the platform?
Yes.
Get Charlie values Member feedback and collaboration. Members may provide input on:
- platform improvements
- operational processes
- supplier arrangements
- customer experience enhancements
This collaborative approach helps the platform continuously evolve and improve.
